In order for BW IT to connect to your Mac desktop or laptop we may ask you for your unique TeamViewer ID and Password. Please follow the instructions if you are unsure how to obtain this information.

In order to bring up your TeamViewer ID and Passcode on a Mac, please look for 'TeamViewer Host' within your applications list and double click it to run.

(Please note that if you do not see it in your applications list you will need to install it yourself via self service. Please follow the installation guide at the bottom of this article.)

The Teamviewer icon will then appear in as an icon in the task bar at the top of the screen. Click it and then click 'Show status dialog'

The TeamViewer Host box will appear and will display your ID and Password.

Please ensure the status circle at the bottom left corner is green and ready to connect. If it is red, please check your internet connection and try again.

Installation guide if TeamViewer is NOT in your applications list.

Open Self Service and grant yourself Administrator rights before proceeding.

Install TeamViewer from the list of available applications.

The 'Review System Access' box will appear. Please ensure you allow both 'Screen Recording' and 'Accessibility' in order for IT to be able to connect and control the machine. You will be required to enter your login and password to allow these changes.

Once both have been allowed, please proceed to open the app and obtain your TeamViewer ID and Passcode.