Known issue with Adobe CC - Using Enterprise level Sharing across Enterprise Team.



Creative Cloud App - Online Failure

 


InDesign - Failure in Process

 



Short Term Quick Fix - This should work till the Device is restarted


Enable Admin rights on Mac - Activate BW Authenticator from launchpad.

Sign out Adobe CC App.

Force Quit all Adobe apps, (Adobe Creative Cloud, InDesign, Illustrator...)

Whilst Admin, Navigate to Finder -> Library (Hidden by default, access via Help -Search for "Library") -> Applications -> Application Support -> Adobe

The folder here called "Creative Cloud Libraries" -> Move whole folder to Bin.

Restart Device.


-When the Mac runs AdobeCC after restart, it will rewrite, and repopulate the Creative Cloud Libraries Folder.

Sign back in as the user, allow the Creative Cloud Libraries to Sync.



Long Term Solution


Enable Admin Rights on Mac 

Sign User out of AdobeCC App

Force Quit all Adobe Applications

Using Activity Monitor - Navigate and close all open Adobe Processes

Run Both AdobeCreativeCloudCleanerTool.dmg

Then Run AcroCleanerMac.dmg

After this, Navigate to Finder->Library->Applications->Application Support->Adobe

Bin the Entire Folder

Empty Trash (Optionally back up any data first)

Download AdobeCC Again either from Below, or from Egynte

https://creativecloud.adobe.com/en/apps/download/creative-cloud

Once downloaded, install AdobeCC and check install of Licensed Apps for user,

Load Adobe Program of Choice, Check Shared Libraries,

Libraries Should sync automatically.